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While constructing a product roadmap does it make sense to separate features based on acquisition or retention value?

Yes, separating features by acquisition vs. retention value is a high-impact roadmap strategy—but only if you treat it as a lens for portfolio balance rather than a rigid sorting system. This approach prevents the common trap of building only for existing users (retention comfort zone) or chasing shiny acquisition features that leak users downstream.

Here's your actionable implementation guide:


1. The "Intent Framework" Setup

Don't just tag features—map them to business outcomes:

Intent CategorySuccess MetricRoadmap Signifier
AcquisitionNew signups, trial starts, CAC efficiency🟢 Green tags/swimlane
ActivationTime-to-value, onboarding completion🟡 Yellow tags/swimlane
RetentionDAU/MAU, churn reduction, engagement depth🔵 Blue tags/swimlane
ExpansionSeat upgrades, feature adoption, NRR🟣 Purple tags/swimlane

Action step: Create a mandatory dropdown field in your roadmapping tool (Productboard, Jira, Airfocus, or even Airtable) called "Primary Growth Lever."


2. The Portfolio Balance Formula

Stage-appropriate allocation ratios prevent strategic drift:

Early Stage (0-10k users): 60% Acquisition / 30% Activation / 10% Retention
Rationale: You need volume to learn, but don't ignore onboarding leaks.

Growth Stage (10k-1M users): 40% Acquisition / 30% Retention / 30% Expansion
Rationale: Fill the bucket slower, but fix the holes.

Scale Stage (1M+ users): 30% Acquisition / 40% Retention / 30% Expansion
*Rationale: Compound growth comes from depth, not just width.

Action step: Review your last 2 quarters. If your actual build ratio deviates >15% from your stage-appropriate target, you have a strategic alignment issue, not a prioritization issue.


3. The Hybrid Feature Audit

Many features serve dual intent—don't force false binaries. Instead, score them:

The Dual-Intent Matrix:

  • Plot features on a 2x2: High/Low Acquisition Impact vs. High/Low Retention Impact
  • "Golden Features" (High/High): Prioritize aggressively (e.g., collaborative features that require inviting new users)
  • "Tax Features" (Low/Low): Deprecate or avoid (technical debt often hides here)
  • "Tactical Features" (High/Low or Low/High): Time-box these based on quarterly OKRs

Action step: Run your current roadmap through this matrix. If you have zero Golden Features in the next 90 days, your strategy is too fragmented.


4. Practical Roadmap Visualization

Don't separate into different documents—use swimlanes or color-coding within a single timeline view:

Q2 2024 Roadmap ├─ 🟢 ACQUISITION SWIMLANE: Referral v2, SEO infrastructure ├─ 🟡 ACTIVATION SWIMLANE: Onboarding wizard redesign ├─ 🔵 RETENTION SWIMLANE: Notification preferences, Data export API └─ 🟣 EXPANSION SWIMLANE: Team billing, Advanced analytics

Action step: In your next roadmap review, lead with the ratio view (pie chart of intents) before showing the timeline. If leadership debates a feature, debate its category first.


5. The Counter-Balance Check

Warning: Pure intent-based roadmapping can create silos. Prevent this with:

The "Bridge Metric": Every acquisition feature must specify its 30-day retention assumption, and every retention feature must specify its referral/word-of-mouth coefficient.

Example:

  • ❌ Weak: "Build TikTok integration" (Acquisition)
  • ✅ Strong: "Build TikTok integration to reduce CAC by 20%; assumes 15% of new users retain longer than 60 days"

Action step: Add a "Retention Hypothesis" field to acquisition features and vice versa. Force the connection.


6. When to Ignore This Framework

DON'T use acquisition/retention separation when:

  • Platform/Infra work: Database migration benefits both equally—tag as "Enablement"
  • Compliance/Security: GDPR or SOC2 isn't retention; it's "Table Stakes" (separate category)
  • Technical Debt: Tag as "Velocity" to protect capacity, not intent

Immediate Next Steps (Do This Week)

  1. Tag retroactively: Go back 90 days and tag shipped features with their primary intent. Calculate your actual ratio.
  2. Define your "North Star" balance: Based on your ARR growth rate (if <100% YoY, weight toward retention; if >300%, weight toward acquisition).
  3. Create the "Intent Check" ritual: In your next grooming session, ask "What percentage of users need to [convert/stay/expand] for this to be worth building?" before estimating effort.

What specific context should I expand on?

  • Are you currently overweighted toward one type of feature (and leaking users or plateauing in growth)?
  • What stage is your product at (pre-PMF, growth, or mature)?
  • Are you struggling with getting leadership buy-in for retention work, or is engineering pushing back on acquisition experiments?

Your answer will determine whether you need political tactics to balance the roadmap or analytical frameworks to prove the ROI of retention features.