Terms of Service

The Gist

These Terms of Service ("Terms") describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and reach out to us if you have any questions. If you don't agree to these Terms, don't use our services.

1. Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("User" or "you") and Matrix Mills, LLC ("Matrix Mills," "Company," "we," or "us"). These Terms govern your access to and use of PromptHQ.run (the "Website"), an artificial intelligence powered multi-model query and comparison service, and any content, tools, features and functionality offered on or through the Website and under the PromptHQ.run name (collectively, the "Services"). By accessing or using any part of these Services, you agree to be bound by these Terms and PromptHQ.run's Privacy Policy (collectively, the "Agreement").

You agree that we may automatically upgrade our Services, and the Agreement will apply to any upgrades. Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Agreement. If you do not agree to all the terms of the Agreement, then you may not access or use our Services.

2. Who's Who

Throughout these Terms:

"You" applies to both individuals and entities that access or use our Services. "Services" refers to all products and services we provide through PromptHQ.run. "PromptHQ.run" (or "PromptHQ") is a service operated by Matrix Mills, LLC. If you are using our Services on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms, and you are accepting the Agreement on behalf of that entity.

3. Your Account

Where use of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account. You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under your account and any other actions taken in connection with our Services. You shall not share or misuse your access credentials. You must immediately notify us of any unauthorized uses of your account, or of any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

When you create an account on PromptHQ.run, we consider that to be an inquiry about our products and services, which means that we may contact you to share more details about what we have to offer. Don't worry — if you aren't interested in learning more, you can opt out of the marketing communication, whether it's an email, phone call, or text message.

4. Minimum Age Requirements

Our Services are not directed to children. Access to and use of our Services is only for those over the age of 13. If you are younger than this, you may not register for or use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older.

5. Responsibility of Visitors and Users

We have not reviewed, and cannot review, all of the content (such as, but not limited to, text, photo, video, audio, code, computer software, items for sale, or other materials) posted to our Services by users or anyone else (“Content”) and are not responsible for any use or effects of such Content.

6. Fees, Payment, and Renewal

Fees for Paid Services. Some of our Services are offered for a fee (collectively, "Paid Services"). By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be a one-time fee or recurring fees. For recurring fees, we will bill or charge you in regular automatically-renewing intervals (such as monthly, or annually), on a pre-pay basis until you cancel, which you can do at any time by contacting our support team. We will never charge you fees that you have not agreed to.

Taxes. To the extent permitted by law, or unless explicitly stated otherwise, all fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services, harmonized or other taxes, fees, or charges now in force or enacted in the future (“Taxes”). You are responsible for payment of all applicable Taxes relating to your use of our Services, your payments, or your purchases. If we are obligated to pay or collect Taxes on the Fees you've paid or will pay, you are responsible for such Taxes, and we may collect payment for such Taxes.

Payment. If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general.

Automatic Renewal. To ensure uninterrupted service, recurring Paid Services are automatically renewed. This means that unless you cancel a Paid Service before the end of the applicable subscription period, it will automatically renew, and you authorize us to invoice you or use any payment mechanism we have on record for you to collect the then-applicable subscription fee (as well as any Taxes). By default, your Paid Services will be renewed for the same interval of time as your original subscription period. We may charge your account up to one month before the end of the subscription period. It is your responsibility to make sure you are checking your email (including any spam or other filters) in order to receive any reminder email we send to you in advance of renewal. The date for the automatic renewal is determined automatically based on the date of the original purchase and cannot be changed.

Cancelling Automatic Renewal. You can manage and cancel your Paid Services from your Account / Billing page or by contacting our support team.

Fee Changes. We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we may give you advance notice of the fee changes. If you don't agree with the fee changes, you must cancel your Paid Service.

Refunds. You may cancel a paid service at any time. However, the service will continue to be available until the end of the current subscription period, at which point it will not automatically renew. No refunds will be issued for any unused portion of the subscription term.

7. User Content and Privacy

We are committed to protecting your privacy and treating your content with the utmost respect.

Content Privacy: Your User Content (including prompts, inputs, and outputs) remains private and is not shared publicly by us.

Limited Internal Use: We may use your User Content solely for the following internal purposes:

  • Debugging technical issues with our Services
  • Improving the quality and performance of our Services
  • Providing customer support when you contact us
  • Ensuring compliance with our Terms of Service

No Model Training: We explicitly do not train, fine-tune, or otherwise use your User Content to improve or develop AI models. Your prompts and outputs are not used as training data for any machine learning systems.

Data Retention: We retain your User Content only as long as necessary to provide our Services and for the limited internal purposes described above. You may request deletion of your content by contacting our support team.

Third-Party AI Providers: When you use our Services, your prompts are sent to third-party AI providers (as described in Section 8). While we do not control these providers' data practices, we do not share any additional data with them beyond what is necessary to process your requests.

User Feedback: When you share comments, ideas, or feedback about our Services (distinct from User Content), you agree that we may use such feedback to improve our Services without any restriction or compensation to you.

8. Artificial Intelligence and Third-Party Providers

Our Services are designed to allow you to compare responses from multiple AI language models. We use various third-party AI providers to power these features. These third-party providers have their own terms of service and data use policies that govern how they handle your prompts.

Data Handling: When you submit prompts through our Services, your input is sent directly to the selected AI providers to generate responses. We share only your prompt/input with these providers - no additional personal information, account details, or other data. The AI-generated outputs you receive come directly from these third-party providers. We do not modify or pre-process your prompts before sending them.

Third-Party Compliance: When using our AI-powered features, you must comply with the usage policies of the underlying AI providers. You are responsible for ensuring your prompts comply with their acceptable use policies.

AI Limitations: AI language models may occasionally generate outputs that are inaccurate, irrelevant, offensive, harmful, biased, or similar to others' content. You are solely responsible for your input, the use of any outputs, and for complying with any applicable laws. We make no warranties about the accuracy, completeness, or suitability of AI-generated content.

Service Changes: We reserve the right to add, remove, or change AI providers at any time without notice. Different providers may produce different results for identical prompts.

Comparison Results: Our Services display outputs from multiple AI providers for comparison purposes. These comparative results may be temporarily cached to improve performance, but are subject to the same privacy protections as other User Content.

9. Fair and Acceptable Use

To ensure our Services remain available and performant for all users, we implement fair use policies and may apply rate limits to your usage.

Fair Use: You agree to use our Services reasonably and not to overburden our systems. Excessive usage that impacts service availability for other users may result in temporary restrictions on your account.

Rate Limits: We may implement limits on the number of requests you can make within specific time periods. These limits may vary based on your account type, subscription level, or current system capacity.

Prohibited Content and Uses: You may not use our Services for any purpose that:

  • Violates the terms of service or acceptable use policies of any AI model provider
  • Is illegal, harmful, or violates any applicable laws or regulations
  • Involves the creation, distribution, or promotion of adult content, sexually explicit material, or content that sexualizes minors
  • Promotes hatred, harassment, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
  • Involves deceptive practices, fraud, spam, or malicious activities
  • Attempts to generate content that could be used to harm, exploit, or endanger others
  • Violates intellectual property rights or privacy rights of others

Prohibited Activities: You may not use automated systems, bots, or scripts to make requests to our Services without our express written permission. This includes scraping, bulk processing, or any other automated usage patterns.

Usage Monitoring: We monitor usage patterns to detect abuse and ensure fair access for all users. Accounts that consistently exceed reasonable usage thresholds may be subject to additional restrictions or suspension.

10. General Representation and Warranty

You represent and warrant that your use of our Services:

  • Will be in strict accordance with these Terms;
  • Will comply with all applicable laws and regulations (including, without limitation, all applicable laws regarding online conduct and acceptable content, privacy, data protection, and the transmission of technical data exported from the United States or the country in which you reside);
  • Will not use the Services for any unlawful purposes, to publish illegal content, or in furtherance of illegal activities;
  • Will not infringe or misappropriate the intellectual property rights of any third party;
  • Will not overburden our systems, as determined by us in our sole discretion;
  • Will not disclose sensitive personal information of others;
  • Will not be used to send spam or bulk unsolicited messages;
  • Will not interfere with, disrupt, or attack any service or network; and
  • Will not be used to create, distribute, or enable material that is - or that facilitates or operates in conjunction with - malware, spyware, adware, or other malicious programs or code.

11. Changes

We are constantly updating our Services and that means sometimes we have to change the legal terms under which our Services are offered. These Terms may only be modified by the posting by PromptHQ.run of a revised version. If we make changes that are material, we will let you know by sending you an email or text message or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective. By continuing to use our Services after we've notified you, you agree to be bound by the new Terms. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the Terms (including the binding individual arbitration clause in Section 20) that were in place when the dispute arose.

12. Termination

If you wish to terminate the Agreement or your PromptHQ.run account, you may simply discontinue using our Services, or, if you are using a paid service, you may cancel at any time, subject to the Fees, Payment, and Renewal section in these Terms.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We may suspend or terminate your access to our Services at any time, with or without cause, with or without notice, for any reason including but not limited to violation of these Terms or our usage policies.

13. Disclaimer of Warranties

Our Services are provided "as is." PromptHQ.run and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither PromptHQ.run, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

14. Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions and the application of the United Nations Convention of Contracts for the International Sale of Goods, and the proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in San Francisco County, California, U.S.A. Nothing in this Agreement affects your rights as a consumer to rely on mandatory provisions in your country of residence.

15. Limitation of Liability

In no event will PromptHQ.run, or its suppliers or licensors, be liable with respect to any subject matter of the Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed $50 or the fees paid by you to PromptHQ.run under the Agreement during the twelve (12) month period prior to the cause of action, whichever is greater. PromptHQ.run shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

16. Indemnification

You agree to indemnify and hold harmless PromptHQ.run, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys' fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement, Content that you post, and any ecommerce activities conducted through your account.

17. Intellectual Property Rights

Your Content: You retain ownership of any intellectual property rights in content you submit to our Services ("Your Content"). By using our Services, you grant us a limited, non-exclusive, royalty-free license to use Your Content solely to provide our Services as described in Section 7.

Our Services: The Services, including all software, text, images, trademarks, service marks, copyrights, patents, and other intellectual property are owned by PromptHQ.run, Matrix Mills, LLC, or our licensors. You may not copy, modify, distribute, sell, or lease any part of our Services.

AI-Generated Content: You understand that:

  • AI-generated outputs may not be eligible for copyright protection
  • Multiple users may receive similar outputs from AI models
  • You are responsible for determining the intellectual property status of any AI-generated content
  • We make no representations about the originality or IP status of AI outputs

Third-Party Rights: You represent that Your Content doesn't infringe any third-party rights. You agree to defend, indemnify, and hold us harmless from any claims related to Your Content.

Feedback: Any feedback, suggestions, or ideas you provide about our Services become our property and may be used without restriction or compensation.

18. Digital Millennium Copyright Act (DMCA)

We respect intellectual property rights and respond to valid copyright infringement claims under the Digital Millennium Copyright Act ("DMCA").

Filing a DMCA Notice: If you believe content on our Services infringes your copyright, please send a written notice to our designated agent at help@prompthq.run with:

  • Your physical or electronic signature
  • Identification of the copyrighted work claimed to be infringed
  • Identification of the allegedly infringing material and its location on our Services
  • Your contact information (address, phone number, email)
  • A statement that you have a good faith belief that the use is not authorized
  • A statement, under penalty of perjury, that the information is accurate and you're authorized to act on behalf of the copyright owner

Counter-Notice: If you believe content was wrongly removed due to a DMCA notice, you may file a counter-notice with the same information requirements, plus a statement that you consent to jurisdiction in federal court.

Repeat Infringer Policy: We may terminate accounts of users who repeatedly infringe copyrights.

AI-Generated Content: Please note that AI-generated outputs may inadvertently resemble existing copyrighted works. Users are responsible for ensuring their use of AI-generated content complies with applicable copyright laws.

19. Export Control and International Trade

Export Controls: Our Services may be subject to export control laws of the United States and other countries. You agree to comply with all applicable export control and trade sanctions laws.

Prohibited Countries: You may not use our Services if you are located in, or are a citizen of, any country subject to comprehensive U.S. trade sanctions or if you are on any U.S. government restricted party list.

AI Technology: You acknowledge that AI technologies may be subject to export restrictions. You agree not to:

  • Export, re-export, or transfer our Services or any outputs to prohibited countries or persons
  • Use our Services to develop restricted military, intelligence, or surveillance applications
  • Share AI outputs with prohibited parties or for prohibited end uses

Representation: You represent that you are not located in a sanctioned country and are not on any restricted party list. You will immediately notify us if your status changes.

Compliance Monitoring: We reserve the right to suspend or terminate your access if we believe you may be violating export control laws.

20. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

Binding Arbitration: Except for disputes relating to intellectual property rights, you and PromptHQ.run agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services will be settled by binding arbitration rather than in court. This includes claims arising before these Terms took effect.

Arbitration Procedures: Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in San Francisco County, California, or another location we mutually agree to. For claims under $10,000, you may choose whether the arbitration proceeds in person, by telephone, or based on written submissions.

Class Action Waiver: You and PromptHQ.run agree that each party may bring disputes against the other only in an individual capacity and not as part of any class action, collective action, or representative proceeding. Neither party may participate in or be represented in any class action, collective action, or representative proceeding regarding any dispute.

Exceptions: This arbitration requirement doesn't apply to: (1) individual claims in small claims court; (2) injunctive or other equitable relief to stop unauthorized use or abuse of our Services or intellectual property infringement.

Opt-Out: You may opt out of this arbitration requirement by sending a written notice within 30 days of first accepting these Terms to the address in Section 22, stating your desire to opt out of arbitration.

21. Miscellaneous

The Agreement constitutes the entire agreement between PromptHQ.run and you concerning the subject matter hereof. If any part of the Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; PromptHQ.run may assign its rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

22. Contact Information

Legal Notices and Communications: All legal notices, including those related to copyright infringement, terms violations, or other legal matters, should be sent to:

Matrix Mills, LLC
75 E 3rd St
Sheridan, WY 82801
Email: help@prompthq.run

General Support: For general inquiries, billing questions, or technical support:
Email: help@prompthq.run

Privacy Inquiries: For privacy-related questions or requests:
Email: help@prompthq.run

All legal notices must be in writing and will be deemed received when delivered in person, sent by confirmed facsimile, sent by confirmed email, or three days after being sent by prepaid certified or registered mail.

Versions of these Terms

  • June 26th, 2025: First version, adapted with alterations from Legalmattic for PromptHQ.run LLM comparison service.