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How do I perform competitive analysis for a non-profit organization?

Start by clarifying the goal: what decision will this analysis inform (fundraising, program expansion, partnership strategy, advocacy)? Then follow these steps:

  • List competitors and collaborators: direct service providers, national orgs in your niche, government programs, and for-profits offering similar services. Use Guidestar, Charity Navigator, Google, and local directories.
  • Collect comparable data: annual reports, Form 990s, grant lists, program descriptions, impact metrics, budgets, social channels, media mentions, and client testimonials.
  • Map offerings and beneficiaries: who they serve, program outcomes, delivery model, geographic reach, pricing/fee structure.
  • Compare funding and capacity: revenue sources, major donors, staff size, volunteer base, and partnerships.
  • Assess visibility and reputation: website quality, SEO, social engagement, news coverage.
  • Identify gaps and opportunities: unmet needs, service overlap, partnership or niche differentiation, scalable programs.
  • Turn insights into action: prioritize 3 changes (e.g., new partnership, donor target, program tweak), assign owners, set metrics and a 3–6 month monitoring cadence (use Google Alerts, a simple spreadsheet, or your CRM).

What is the primary decision you want this competitive analysis to support?

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