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How do I perform competitive analysis in B2B?

Performing competitive analysis in B2B requires a different approach than B2C—buying committees replace individual consumers, sales cycles stretch for months, and pricing is often opaque and customized. Here’s a practical, step-by-step framework to build intelligence that actually drives revenue and product decisions.


Phase 1: Map the Battlefield (Categorize Competitors)

Don’t just list companies with similar features. In B2B, competition comes in multiple forms:

Direct Competitors: Same ICP (Ideal Customer Profile), same use case, similar pricing tier
Indirect Competitors: Solve the same problem differently (e.g., build vs. buy, manual process vs. automation)
The Status Quo: Your biggest enemy—"do nothing" or spreadsheets/homegrown solutions
Aspirational Competitors: Companies you compete with for talent/attention but not deals (yet)

Action Step: Create a "Competitive Landscape Matrix" with four quadrants: Feature Parity (x-axis) vs. Market Overlap (y-axis). Plot competitors to see who’s an immediate threat vs. future threat.


Phase 2: Intelligence Gathering (B2B-Specific Sources)

B2B competitive intel hides in plain sight—you just need to know where to look:

1. The "Digital Exhaust" Approach

  • Job Postings: What roles are they hiring for? (e.g., "Partnership Manager—AWS" reveals cloud strategy; "Enterprise AE" reveals vertical focus)
  • LinkedIn Employee Trends: Use LinkedIn Premium to track headcount by department. Rapid expansion in Customer Success = churn issues or new market entry.
  • Website Change Tracking: Use Visualping or Wayback Machine to monitor pricing page changes, new case studies (revealing target industries), or removed features.

2. The Voice of the Field (Most Critical)

  • Win/Loss Interviews: Conduct 15-min calls with lost deals within 48 hours of decision. Ask: "What triggered your search?" and "Who else did you evaluate?" Buy a $100 gift card for their time.
  • Sales Call Analysis: If you use Gong/Chorus, create "Competitor Mention" trackers. Tag every time a rep mentions Competitor X to find patterns in objections.
  • Customer Advisory Boards: Ask existing customers who they evaluated before choosing you.

3. Third-Party Intelligence

  • Review Sites: G2 Crowd and Capterra (filter by "Mid-Market" or "Enterprise" to match your segment)
  • Analyst Reports: Gartner Magic Quadrants, Forrester Waves, GigaOm Radars—these reveal how analysts categorize the market (often different from how vendors see themselves)
  • Crunchbase/PitchBook: Funding rounds indicate burn rate and growth pressure (a recently funded competitor will be aggressive on pricing).

Phase 3: Analysis Frameworks (Turn Data into Action)

Avoid 50-slide decks nobody reads. B2B teams need tactical and strategic outputs:

A. Battle Cards (For Sales Teams)

One-page quick references updated quarterly:

  • The Slam: One sentence why we win (e.g., "We integrate with Salesforce natively; they require middleware")
  • The Landmine: Questions to ask that expose their weakness (e.g., "How do they handle data residency for EU clients?")
  • Objection Handling: "They’re cheaper" → "They charge professional services fees that add 40% to TCO"
  • Red Flags: When to walk away (don’t fight battles you can’t win)

B. Feature/Function Matrix

But avoid "checkbox parity." Instead, map capabilities to outcomes:

CapabilityUsCompetitor AWhy It Matters
API Rate Limits10k/min1k/minCritical for high-volume inventory syncing

C. Positioning Map

Plot competitors on Price vs. Implementation Complexity. This reveals white space opportunities (e.g., "High feature depth + Low complexity" gap).

D. Win/Loss Trend Analysis

Track quarterly:

  • Win rate by competitor
  • Top 3 reasons for losses (price, features, relationship)
  • Average sales cycle length when Competitor X is involved

Phase 4: Distribution & Activation

Competitive intel fails when it sits in marketing. Set up these rhythms:

Weekly:

  • Slack channel (#competitive-intel) where reps drop "field intel" (e.g., "Competitor Y just switched to usage-based pricing")
  • Product marketing shares "Spotted" updates (new competitor messaging, feature launches)

Monthly:

  • Battle Card Review: 30-min session with sales to refresh objections
  • Competitive Win Stories: Celebrate reps who successfully displaced a competitor (share the playbook)

Quarterly:

  • Strategic Review: Product and leadership analyze if competitive shifts require roadmap pivots
  • Pricing Pressure Analysis: Are competitors driving down your win rates on price? Time to adjust packaging.

Tools to Build Your Stack

Free/Low-Cost:

  • Google Alerts + Talkwalker Alerts (brand mentions)
  • LinkedIn Sales Navigator (track competitor employee movement)
  • SimilarWeb (traffic sources, referral sites)
  • BuiltWith (technology stack on competitor websites)

Paid (Scale-up):

  • Crayon/Kompyte/Klue: Automated competitive intelligence platforms that aggregate news, reviews, and website changes
  • Gong/Chorus: Conversation intelligence for win/loss patterns
  • SEMrush/Ahrefs: See what keywords competitors bid on (reveals priority markets)

Common B2B Pitfalls to Avoid

  1. Feature Parity Trap: Don’t build what they have; build what customers need. B2B buyers buy outcomes, not feature lists.
  2. Ignoring the "Do Nothing" Competitor: 60% of B2B deals end in "no decision." Analyze what triggers urgency, not just who you lose to.
  3. Static Analysis: B2B moves slowly until it doesn't. Set calendar reminders to refresh battle cards quarterly.
  4. Keeping Intel Marketing-Siloed: Sales reps often know more than marketing. Create a simple Google Form for them to submit intel, reviewed weekly.

Your Next Steps (Start Today)

  1. Pick your top 3 competitors (the ones you see in >20% of deals)
  2. Schedule 2 win/loss interviews this week—ask your sales leader for recent lost deal contacts
  3. Create one battle card using the template above and test it in next week’s sales standup

What’s your biggest pain point right now? Are you losing deals on price, struggling to differentiate against a legacy incumbent, or trying to break into a market dominated by one player? I can help you tailor specific tactics for your competitive scenario.