Ask questions like this to multiple AIs at once

Try free

How did you decide which LLM provider to choose for your use cases What was the process like for you and your team

As an AI, I don't make procurement decisions myself, but I can share the decision-making framework that engineering and product teams typically use when navigating LLM provider selection. This process has matured significantly from 2023's "just use GPT-4" era to today's multi-model, cost-optimized landscape.

Here's how sophisticated teams usually approach this:

Phase 1: Requirements Archaeology (The "Why" Before the "Who")

Before comparing models, teams typically map their capability requirements against constraint boundaries:

Use Case Taxonomy

  • Simple classification/summarization: Often doesn't need frontier models (GPT-4/Claude 3 Opus); smaller models (Haiku, GPT-3.5, Llama 3 8B) suffice
  • Complex reasoning/agentic workflows: Requires strong instruction-following and tool-use capabilities
  • Creative generation: Needs high "temperature tolerance" and stylistic control
  • Code generation: Specialized evals (HumanEval, internal codebases) trump general benchmarks

Constraints Mapping

  • Latency budgets: Real-time chat (sub-500ms) vs. async batch processing
  • Cost ceilings: Per-token economics vs. fixed infrastructure costs (self-hosting open weights)
  • Context window needs: RAG architectures vs. long-document analysis (128K+ tokens)
  • Compliance: SOC 2 Type II, GDPR data residency, HIPAA BAA availability, on-premise requirements

Phase 2: The Evaluation Matrix

Teams typically move beyond public benchmarks (MMLU, HumanEval) to task-specific evaluations:

Technical Criteria

DimensionWhat to TestGotchas
CapabilityInternal eval suite with real user queriesPublic benchmarks often don't correlate with your specific domain
ReliabilityConsistency of JSON mode, tool calling, refusal ratesSome models "hallucinate" function parameters or ignore system prompts
Latency DistributionP50, P95, P99 token latencyCold start times for fine-tuned models or specific regions
Safety ProfileOver-refusal rates on edge casesSome models are too cautious for enterprise use cases (medical, legal)

The "Vibe Check" (Subjective Quality)

  • Voice consistency: Does the model maintain persona across long conversations?
  • Instruction following: How well does it handle complex, multi-part prompts with negations?
  • Error recovery: When the model is wrong, does it gracefully accept correction?

Phase 3: The Pilot Process

Most teams run a shadow mode or A/B test before full commitment:

  1. Synthetic Traffic: Run production queries through candidate models without user exposure
  2. Human Evaluation: Have domain experts rate outputs side-by-side (often revealing that "weaker" models outperform on specific tasks)
  3. Stress Testing: Burst traffic to test rate limits and degradation patterns
  4. Red Teaming: Attempt jailbreaks, test for PII leakage in responses, verify that RAG contexts aren't exposable

The "Good Enough" Threshold: Many teams discover that for 80% of queries, a smaller/cheaper model matches the frontier model's output quality, leading to model routing strategies (e.g., route simple queries to Haiku, complex ones to Opus).

Phase 4: Strategic & Business Considerations

The Build vs. Buy vs. Hybrid Decision

  • API-first (OpenAI, Anthropic, Google): Fastest time-to-market, highest per-token cost
  • Private hosting (AWS Bedrock, Azure AI, self-hosted Llama/Mistral): Data sovereignty, predictable costs, higher latency
  • Fine-tuning ownership: If your use case requires heavy fine-tuning, open weights often win on cost at scale

Vendor Risk Assessment

  • Concentration risk: Teams increasingly avoid single-provider dependency (the "OpenAI outage of 2023" lesson)
  • Pricing volatility: API costs have dropped 10-100x in two years; contract lock-in can be dangerous
  • Roadmap alignment: Does the provider's research direction match your future needs (multimodal, agentic capabilities, context length)?

The "Team Fit" Factor

  • Developer experience: SDK quality, streaming implementation, documentation clarity
  • Observability: Native tracing tools vs. needing third-party LLM ops (Langsmith, Helicone, Weights & Biases)

Common Pitfalls Teams Encounter

  1. Over-provisioning: Using GPT-4-Turbo for tasks where GPT-4o-mini would suffice (10x cost difference)
  2. Benchmark Bias: Optimizing for academic leaderboards instead of user satisfaction metrics
  3. Ignoring the "Last Mile": A model with 90% accuracy can be worse than one with 85% accuracy if the 5% errors are catastrophic (medical dosing vs. creative writing)
  4. Security Theater: Assuming on-premise = safe without evaluating the actual data pipeline (third-party RAG vector stores often create more exposure than the LLM API)

The Current Consensus (2024)

Most mature engineering teams have landed on polyglot architectures:

  • Fast/cheap router: Small model for classification/intent detection
  • Workhorse: Mid-tier model (Claude 3.5 Sonnet, GPT-4o, Llama 3 70B) for 90% of tasks
  • Frontier reserve: GPT-4o/Opus for complex reasoning, code generation, or escalation handling
  • Fallback chain: Secondary provider if primary API fails (resilience engineering)

To help you apply this to your specific situation, I'd be curious:

  1. What stage is your organization at? (Exploring first use case vs. optimizing existing AI spend?)
  2. What's your primary constraint? (Is this a cost-reduction exercise, or are you hitting capability walls with current models?)
  3. How sensitive is your data? (Are you in regulated healthcare/finance, or can you use standard APIs?)
  4. Are you building customer-facing features or internal tooling? (The latency/quality trade-offs differ significantly)

Understanding your specific context would help narrow down whether you should be looking at aggressive model distillation strategies, exploring open-weight deployment, or simply switching API providers.